Vista Hire reserves the right to vary these standard terms and conditions.
Definitions
The following definitions apply in these terms and conditions:
- The 'hirer' is the person or company named on the rental agreement and responsible for payment of all charges incurred. Where the words 'You', or 'Your' are used, this refers to the 'hirer'.
- The 'nominated driver' is the person whose driver's licence details are recorded as the driver of the vehicle.
- The 'vehicle' is the vehicle provided by Vista Hire for rental under this agreement.
- 'Vista Hire' is the trading name of Vista Technologies (Aust) Pty Ltd. Where the words 'We', 'Our', or 'Us' are used, this refers to 'Vista Hire'.
The nominated driver will be recorded as the custodian of the vehicle while under hire. The nominated driver's licence details will be kept on file for up to six months after the hire has terminated subject to our privacy policy.
Where vehicles have been hired through a corporate account, individuals who possess a valid driver's licence who meet the age restriction, and are a fellow employee of the hirer, may also drive the vehicle while on company business. The nominated driver's spouse is also authorised to drive the vehicle provided they possess a valid driver's licence and meet the age restrictions.
Age Restrictions
All drivers must be a minimum age of 21 years.
Intoxication
No person whose blood alcohol concentration exceeds the lawful percentage is permitted to drive the vehicle. No person who is under the influence of a drug is permitted to drive the vehicle.
Licence Requirements
All drivers must hold a current open Australian or equivalent overseas international drivers licence for the class of vehicle being hired, and it must remain valid throughout the hire period.
The basic insurance excess is $3,000 per claim. Drivers between the age of 21-24 also incur a $3,500 age excess. Tyre damage is not covered by insurance. Tyre damage will be charged to the hirer – fair wear and tear accepted. Windscreen damage is not covered by insurance and damage will be charged to the hirer.
Vehicle Condition
The vehicle is to be returned in the same condition it was hired, with all supplied equipment intact – fair wear and tear accepted. The hirer is responsible for damage to body panels and any damage sustained to the under body of the vehicle howsoever caused. Tyres run with incorrect tyre pressure and damaged as a result will be charged to the hirer. Photographic record may be used to substantiate vehicle condition prior to hire.
Reporting Defects and Damage
Defects, potential problems, and damage should be reported to Vista Hire quoting the vehicle registration number by phone 1300 993 767 or e-mail carhire@vistahire.com.au.
Negligence
The hirer is responsible for checking that instrument gauges, meters, and warning signals are operating within normal ranges and that tyres are properly inflated. The hirer is also responsible for any water damage, damage to the engine due to overheating, damage to the clutch due to misuse, and recovery costs of the vehicle due to negligence.
Roadside Assistance / Breakdowns / Towing
Vehicles are covered by roadside assistance. Should the vehicle require towing or breakdown service, please call the number shown on the sticker on the windscreen and quote the vehicle registration number and membership number also shown on the sticker. Where roadside assistance is called to attend vehicles immobilised due to human error, the attendance costs will be charged to the hirer. If a replacement vehicle is required, call Vista Hire on 1300 993 767.
Accidents Policy and Procedure
All accidents should be reported to the police immediately. Details of the incident including third parties involved must be recorded at the scene and reported to Vista Hire within 24 hours by phone 1300 993 767 or e-mail carhire@vistahire.com.au.
Vehicles Impounded
If a Vista Hire vehicle is impounded under the anti-hoon or other legislation, the hirer is responsible for paying the daily hire fee until the vehicle is returned to Vista Hire.
Smoking
Vista Hire does not permit smoking in its vehicles. Vehicles showing evidence of smoking will be charged a $55.00 including GST cleaning fee.
Cleaning
It is the responsibility of the hirer to remove dirt from inside, outside, and under the vehicle before returning it from hire. Vehicles returned that require excessive cleaning will be charged a $75.00 including GST cleaning fee. Vehicles that require steam cleaning will be charged $275.00 including GST cleaning fee.
Mileage
There are no mileage limitations under this agreement. Odometer readings will be requested of the hirer periodically to assist with servicing requirements. The hirer is responsible for making the vehicle available for servicing.
Traffic Infringements
Traffic infringements are the responsibility of the hirer and will be transferred into the name of the nominated driver whose details we hold on file. The nominated driver will then become responsible for paying the fine or nominating and transferring the responsibility to the driver of the vehicle at the time of the infringement. An administration fee of $55.00 including GST will be charged to cover the costs associated with the transfer.
Motorway Tolls
Motorway tolls are the responsibility of the hirer. Unpaid tolls will be charged to the hirer when they are received by Vista Hire even after the rental has ceased and will incur a $5.50 including GST toll administration fee.
Fuel
The vehicle must be returned with the amount of fuel at least equal to that showing at the time of hire. If the vehicle is returned with less fuel, the difference will be charged at cost plus 10%.
Pickup and Drop off
Vehicles can be delivered and picked up from any location within a 25km radius of Brisbane CBD. For short term hire, a $45.00 including GST pick-up and drop off fee applies.
Payment Terms
For long-term hires, invoices will be issued at the beginning of each month for the previous month's hire and any other charges incurred as outlined in these 'Terms and Conditions of Rental'.
For electronic funds transfers and payments by cheque, payment is due 14 days from invoice date. A credit card authority may be required as security for the hire.
Overdue accounts will incur late payment interest calculated by the following formula:SI = UA x GIC x D, where: SI = simple interest amount, UA = unpaid amount, GIC = General Interest Charge daily rate, D = the number of days from the day after payment was due up to and including the day that payment is made. The GIC is 14% divided by 365.
The hirer will bear the costs of any charges incurred by Vista Hire in the course of collecting overdue accounts including the use of third party collection agencies.
First Aid Kits, Fire Extinguishers, and Other Consumables
Where vehicles have been fitted with first aid kits, fire extinguishers, and other consumables, a re-stocking fee equivalent to the cost of any items consumed plus 10% may be charged to the hirer when the vehicle is returned.
Area of Use / Restrictions
Vehicles are permitted to be used on any government gazetted sealed or unsealed road. They are not permitted for use on ferries, water crossings, beaches or near salt waterways, and they are not to be used for making new tracks. They are also not permitted for use on roads that have been closed. It is the responsibility of the hirer to confirm with local authorities as to the suitability of roads before travel and to obtain any permits that may be required for entry.
If the vehicle is used in a restricted area of use, all insurance is void, and the hirer is responsible for any damage to the vehicle or its occupants.
Bookings and Cancellations
Where a future booking is taken, a credit card authority is required as security for the booking.
If the booking is cancelled, a charge of one day’s hire will be taken from the credit card.
Quote Validity
All quotes provided by Vista Hire are valid for 30 days unless otherwise specified.
Privacy Policy and Disclosure
The Privacy Act requires us to tell you when we collect personal information and how we will use it. We have developed our own privacy policy based on the Privacy Act 1988. If requested by police, government agencies or our insurance company, we may provide details of this hire agreement. Vista Hire will not distribute personal information to third parties otherwise or without your consent. Please read our Privacy Policy for more information on what we collect and how we may use information about you.
To hire a 4WD vehicle with Vista Hire, contact us on 1300 993 767 or complete the Request A Quote form.